Combustible loads on the floor were removed and work areas were cleared; cabling was inspected and re-routed to remove clutter and eliminate short-circuit/electric-shock hazards. A small, regularly used corner of packing material was retained where disposal was not possible. Tickets were closed after the physical hazards were eliminated and work areas were confirmed tidy.

IT reviewed the product and consulted the data protection team; the data protection team determined that Comet (the Perplexity desktop AI browser) was not data-protection/GDPR compliant for use on IU devices. The request to use/install Comet on university-managed hardware was denied and the decision was recorded.

Cyber Security reviewed the query and confirmed that installation of browser add-ons from the official browser extension stores was permitted. Security recommended uBlock Origin as an example approved adblocker, while not restricting users to that single product.

IT Security examined the message, verified the sender domain and service, and confirmed that the email was a legitimate KnowBe4 security-awareness training notification. The user was informed that the message was not a phishing attempt and was part of the organisation's training program.

No technical remediation was performed. The ticket recorded advisory findings: the need to identify which internal groups would use signatures, to determine the scale of any rollout, and to evaluate provider options. Adobe Sign was noted as in limited internal use but not listed by the Bundesnetzagentur; vendor-selection and rollout considerations were captured for follow-up.

IT advised that HR was the responsible contact for cross-border work questions and reported that there were no known technical restrictions at the time; the user was directed to consult HR for any formal approvals or employment-related requirements.