Technicians restored connectivity and removed hazards by correcting physical cabling, addressing power faults, and improving cable management. Work completed included reconnecting or replacing missing and faulty patch cables and power leads; remapping switch ports to preserve or reassign device-to-port mappings after moves; completing patch‑panel to wall‑port and switch‑side connections where rack access was available and coordinating scheduled follow‑ups when equipment‑room access or keys were restricted. Where switch logs showed port flapping (interface up/down, LINEPROTO messages) technicians investigated the physical link and stabilised the connection by replacing or reterminating patch cables, moving the device to another switch port or treating the port/switch as local hardware for replacement/escalation. Relocations and desk upgrades were followed by re‑cabling under desks and in floor boxes, placement of cables into ducts and improved strain relief to remove trip and electrical‑shock hazards, and removal of unsafe daisy‑chained power. VLAN‑bound endpoints were patched to available ports and placed into the target VLAN with connectivity verified. Work included large‑scale recabling and verification (multiple rooms and dozens of workstations), AP verification and reconnection, photographing and documenting changes, and a case where a workstation regained services after reconnection and a Group Policy update (gpupdate).

Incidents were resolved by a combination of physical, network and account actions. Site power-cycles and reboots of viewneoboxes restored device synchronization and updated screens. Unplugged players were reconnected to power; faulty or unpatched wall outlets and bad patch cables were replaced to restore wired links; devices were temporarily placed on WLAN when wired connectivity failed, but players operating on public Wi‑Fi were found to desynchronize (standard operation used the LAN on VLAN 500). Unreachable or missing players were re-enrolled and affected account credentials were consolidated or moved to a centralized service account; coordination with Viewneo administration restored device visibility and content delivery. Inventory and network port mappings were checked and corrected to ensure players attached to the intended network segments.

Connectivity was restored by correcting access-port state, VLAN placement, and physical patching. Actions taken included: assigning device ports to required VLANs (for example, printers placed into VLAN 500 where applicable); enabling and patching LAN wall outlets and patch-panel ports so devices could physically connect; making temporary VLAN changes persistent in switch configuration; and moving unused or unsecured active ports into the default VLAN (VLAN 1111) and administratively shutting them when appropriate. For decommissioned or removed server hosts, interfaces that remained in “notconnect” were deconfigured and reset to switch defaults (clearing previous VLAN/port configuration); several server/host ports were explicitly reset to default following ESX/Proxmox host removal. Devices brought online had their port and VLAN assignment added to monitoring and port-inventory records. Tasks that required a physical wall outlet were closed as not actionable until a port was installed.

Twilio EKG screenshots and client-side network tests consistently correlated Twilio presence flips, UI warnings, and application anomalies with intermittent local LAN/Wi‑Fi connectivity (small-packet loss and jitter) rather than backend Twilio outages. Incidents ended once the local connectivity interruptions were removed or users were moved to a stable wired LAN connection; EKG orange-triangle events and automatic Offline transitions ceased after client connectivity stabilized. Where web application views (CRM 'Oppy' history) showed incorrect data, a browser refresh reloaded correct records. In one session a hung Twilio WhatsApp (WAPP) instance was removed from the user's session and the issue cleared for that session. Some cases produced immediate disconnections with support code 45301 or showed Twilio UI states like 'Issues Detected' or 'offline' while still attempting calls; these were sometimes traced to the browser (Chrome) or local device conditions (microphone/permission prompts) while the mobile Twilio client worked reliably. Support also supplied wired Ethernet (LAN) cables or recommended direct router connection when ISP tests reported a clean line. Temporary workarounds observed in tickets included using the mobile Twilio client for calls and using Twilio UI actions such as 'Clear issue'/'Download report' which occasionally allowed a single brief connection.

Incidents were resolved by restoring switch power or replacing failed switches so downstream devices could boot and resume services. Known outcomes: a technician power-cycled two OG5 stacked switches that were found switched off and services returned; a failed switch in the OG5 stack was replaced on-site and the CS4 controller booted, restoring doors and WLAN in OG5 Plaza. At another site a switch (IUGW7085W94) had no power because a circuit breaker was tripping; the ticket recommended engaging building electricians to repair the electrical fault and restore power so the switch could boot (no confirmed fix recorded in that ticket). After power restoration or hardware replacement, teams verified the affected switch had completed booting and network connectivity (port/link status, spanning-tree/uplinks) returned. No device error codes were reported in these incidents.

The Windows Ethernet adapter's 'metered connection' toggle was turned off for the LAN/Ethernet interface. After disabling the metered-connection setting, the Outlook metered-network warning ceased and normal syncing behavior resumed.